Part 4 of 4
Actions Required for Notification of Deceased, Duty Status–Whereabouts Unknown and Missing
5–1. Line of succession to establish next of kin
The person most closely related to the casualty is considered the PNOK for casualty notification and assistance
purposes. This is normally the spouse of married persons or parents of unmarried individuals who have no children.
The parent or legal guardian will exercise the rights of their minor children. Use the following order of precedence to
identify the PNOK—
a. Spouse, even if a minor.
b. Natural, adopted, and illegitimate children (if acknowledged by the member or paternity/maternity has been
judicially decreed). Children are considered PNOK along with spouse, if applicable.
c. Eldest parent, unless legal exclusive (sole) custody was granted to a person by a court decree or statutory
d. Person standing in loco parentis at least 1 year.
e. Persons granted legal custody of the member by a court decree or statutory provision.
f. Brothers and sisters, to include half–blood and those acquired through adoption.
h. Other relatives in order of relationship to the individual according to the laws of the deceased’s state of domicile.
(1) If no other persons are available, the Secretary of the Military Department may be deemed to act on the behalf
of the individual.
(2) The SNOK is any NOK other than the PNOK. The line of succession used to determine SNOK is the same line
of succession in a through h, above. An example of SNOK would be the parents of a deceased Soldier who has a
surviving spouse or the younger parent of a deceased Soldier without a surviving spouse or child.
(3) The adult next of kin (ANOK) is normally the adult who is highest in the line of succession listed in a, above,
provided there is no adult PNOK or SNOK. Normally, to be considered an ANOK, a person must have reached the age
of 18. An ANOK would be designated if there were surviving minor children, but no surviving spouse or parent.
5–2. Rules for making notification to the next of kin of a casualty
a. Make notification to the NOK within 4 hours of receipt of the INIT casualty report by the CAC. Communicate
any delay in notification to the CMAOC promptly, with an explanation for the delay by the CAC responsible for
b. A Uniformed Services representative in Class A uniform will make personal notification to the PNOK, SNOK,
and ANOK (if applicable) in ALL death, DUSTWUN, and missing cases. Making notification is a matter of highest
priority, taking precedence over all other responsibilities.
c. If at the time of notification, it is known that the NOK is not fluent in the English language, obtain a qualified
linguist to accompany the CNO team, if available. Instruct the linguist to interpret only what is spoken between the
CNO and the NOK.
d. Make the visit as inconspicuous as possible without calling undue attention to the unusual presence of the
e. When notifying, be as natural as possible in speech, manner, and method of delivery.
f. Be alert for any adverse reaction to the news. If there seems to be no other adult member of the family at home
and the news produces a shock, it may be helpful for someone to be with the NOK. If so, ask, “Is there anything I can
do to assist you?” In case of severe reaction say, “May I call someone or ask a neighbor to step in?” The CNO should
have on hand the name of the local hospital and the telephone numbers for the local ambulance service and fire
department rescue squad.
g. Use good judgment by not passing gory or embarrassing details about the casualty incident.
h. Inform the PNOK that a CAO will contact them as soon as possible to provide assistance. However, do not
specify the date or time of that contact.
i. In death cases, unless otherwise instructed, take the following action—
(1) If remains have been recovered, inform the PADD that the CAO will present them with information concerning
the status of remains, information concerning identification and autopsy of remains, and burial entitlements, and will
assist the PADD (use the PADD’s given name) in staying apprised on the status of remains and in making burial
(2) If a notification is based on “believed to be” identification and the NOK has asked whether or not remains were
recovered, tell the NOK that the CAO may have additional information and will discuss how memorial services are
conducted when he or she visits.
(3) Advise the NOK (if asked) that the CAO will have or may obtain information on the return of remains from an
overseas area to the final destination.
j. If the NOK is not at home, get help from neighbors, friends, clergy, postmaster, or the police, if necessary. Take
care not to disclose the full purpose of your mission except to the NOK. If the NOK’s absence is temporary, you may
await their return. If the NOK is out of town and not expected to return shortly, contact the CAC for further guidance.
k. Inform the PNOK that military personnel will personally notify the SNOK.
l. Inform the SNOK that military personnel have already informed the PNOK. (Ensure the PNOK is notified first
unless the CAC directs otherwise.)
m. Provide the CAC the completed notification checklist immediately upon return.
n. After making notification, locate the nearest telephone away from the NOK premises and call the CAC to confirm
that the notification has been made. Do this immediately after leaving the premises where notification was made and
provide as much detail about the notification and family situation as possible so the CAC can update the CAO.
5–3. Casualty notification procedures (peacetime)
When a deceased, DUSTWUN, or missing casualty occurs, take the following actions—
a. The CAC in whose area the casualty occurred is the reporting CAC. The reporting CAC’s first action upon
learning of the casualty is to phone in a “heads up” to the AHRC CMAOC.
b. Upon receiving the heads up from the reporting CAC, CMAOC will verify personal data and contact the HSCAC.
c. The HSCAC will obtain the Soldier’s DD Form 93 and SGLV 8286 certificate for use by the CMAOC to
determine PNOK, SNOK, PADD, and other individuals that may require notification.
d. The CMAOC will identify the location of all people requiring notification and the corresponding supporting CAC
in whose area of responsibility they reside.
e. The supporting CAC will identify a suitable trained CNO and make every attempt at obtaining a military chaplain
to assist in the notification. If a chaplain cannot be located without unduly delaying notification, the CAC will identify
a mature Soldier to accompany and assist the CNO.
f. Make no notifications until the CMAOC receives a hard copy casualty report unless otherwise directed by
CMAOC in instances where there is danger of other sources revealing the casualty.
g. Upon receipt of the INIT casualty report, the supporting CAC responsible for notifying the PNOK will direct the
CNO to make notification to the PNOK.
h. Upon successful notification of the PNOK, the CMAOC will authorize notification of the SNOKs and other
designated beneficiaries residing in the other supporting CAC’s area of responsibility.
i. Upon completion of notification, the supporting CACs will notify the CMAOC. Once all supporting CACs have
completed the notification of all NOK, CMAOC will send the “notification complete” e–mail to all CACs involved in
the notification mission.
5–4. Casualty notification procedures (contingency operations)
a. When a deceased, missing, or DUSTWUN casualty occurs, those individuals most knowledgeable about the
casualty incident will complete DA Form 1156.
b. Casualty Feeder Cards are reported through unit personnel channels to BN and BDE Adjutants.
c. The BDE Adjutant is responsible for the preparation and accuracy of casualty reports.
d. Casualty reports will flow up through personnel channels to the contingency CAC.
e. The contingency CAC, as the reporting CAC, submits the casualty report to CMAOC.
f. See paragraph 5–3 for follow–on procedures.
5–5. Selection of the casualty notification officer/casualty notification team
The CNO represents the SA. The notification officer will be courteous, helpful and compassionate toward the NOK
and will reflect the Army’s concern for its personnel and their families while performing this sensitive mission.
Casualty notification may create any number of possible emotional responses.
a. With few exceptions, use trained active duty officers in the grade of captain and higher, warrant officers in the
grade of chief warrant officer two and higher, and senior noncommissioned officers (NCOs) in the grade of sergeant
first class through command sergeant major to personally notify NOK. This group includes Army personnel assigned to
DOD or Joint agencies and activities, USAR advisors, ARNG advisors, and ROTC instructors. The CMAOC will
approve exceptions to this policy.
b. The grade of the CNO will, whenever possible, be equal to or higher than the grade of the casualty. If known that
the PNOK is also a Soldier or retiree from any branch of Service, the grade of the CNO will be equal to or higher than
the grade of the PNOK.
c. A casualty notification team is composed of the CNO and chaplain (or other clergy). When chaplain is not
available or locating a chaplain may unduly delay notification, the second member of the team may be a staff sergeant
or above. The purpose of the second soldier will be to support the CNO.
d. Do not use the personnel listed below as CNOs—
(1) Persons assigned to the U.S. Army Recruiting Command. Persons assigned to the Retention and Transition Force
(Army Reserve/AGR, PMOS 79V).
(2) Persons assigned to the U.S. Army Military Entrance Processing Command.
(3) Students at military or civilian schools.
(4) Personnel whose duties do not require them to wear a uniform. (example: CID undercover personnel).
(5) Inspectors General.
(6) Chaplains (precluded by AR 165–1). However, chaplains should accompany the CNO as the second member of
the CNO team to provide solace to the bereaved NOK whenever possible.
e. Members of the Army Medical Corps, except when they and the NOK are both present at the place of death.
5–6. Hours of notification
Make notification with urgency and with utmost sensitivity. Except when the NOK is physically present at the place of
death, make personal notification from 6 a.m. to 10 p.m. local time. Director, CMAOC must approve exceptions to this
time period. The CACs will maintain the capability to report and coordinate notification duties on a 24–hour–a–day,
7–day–a–week basis. Report casualties that occur during non–notification hours; and brief and dispatch CNOs so that
they can notify NOK at 6 a.m. This means dispatching the CNO well before 6 a.m. The intent is to notify the NOK
while at home, not while on the job.
5–7. Manner of notification
a. Procedures. A Uniformed Services representative will promptly notify the NOK in an appropriate and dignified
manner. Make personal notification to the PNOK of separated and retired personnel when these personnel become a
casualty overseas and the PNOK is located in CONUS or vice versa, if requested.
(1) Always notify the PNOK first unless all efforts to contact him or her have been unsuccessful. In cases where the
PNOK are minors, notify the SNOK before the minor PNOKs.
(2) The same CNO will personally notify the SNOK who resides near the PNOK.
b. Deviations from prescribed procedures. It is important to spare the NOK the shock of learning unofficially of the
casualty through public information sources. Exceptions may include lifting the restriction on hours for notifications or
using the telephone for notification. If using telephonic notification, a uniformed Army representative will offer official
condolences or expressions of concern at the earliest opportunity. Director, CMAOC must approve deviations to
uniformed personal notification. Therefore with the Director, CMAOC’s concurrence, apply the following notification
(1) When the news media may release specific casualty information before the notifying officer can personally
notify the NOK (due to time and distance).
(2) When there is a strong likelihood that the NOK may learn of the casualty through unofficial sources.
(3) When a casualty dies in a military hospital, the hospital CDR will follow the notification procedures prescribed
for notifying the NOK, if they are present at the time of death.
c. Adverse medical reaction caused by notification. Should an NOK suffer an adverse medical reaction that appears
to be directly attributable to a casualty notification, after contacting appropriate emergency personnel, immediately
notify the CAC.
d. Action when the NOK cannot be determined or located. If there is no record of a person to be notified and the
NOK cannot be determined locally, immediately relay any information that may help in finding the NOK to the
5–8. Notification information
The CAC will furnish the CNO with a copy of the casualty notification checklist and a script tailored to the specific
casualty incident, using items 31 through 44 of the casualty report. The CNO will relay the information to the family
member or beneficiary being notified and will exercise judgment to preclude passing gory or embarrassing details. The
CNO will internalize the script provided by the CAC before proceeding to make notification and will relay the
information orally and in person in a calm and sensitive manner to the person being notified.
5–9. Notification scripts
The CACs will provide the casualty notification team with individualized scripts tailored to the specific incident, based
on items 31–44 of the casualty report, and to the family members being notified, using the following templates—
a. Death cases. “The Secretary of the Army has asked me to express his deep regret that your (relationship; son,
John or husband, Edward; and so forth) (died/was killed in action) in (country/state) on (date). (State the circumstances.)
The Secretary extends his deepest sympathy to you and your family in your tragic loss.”
b. Suspected friendly fire death cases. “The Secretary of the Army has asked me to express his deep regret that your
(relationship) (died/was killed in action) in (country) on (date). (State the circumstances). His/her death is a result of
suspected friendly fire. A formal investigation is being conducted. You will be further advised as additional information
is received. The Secretary extends his deepest sympathy to you and your family in your tragic loss.”
c. Suspected friendly fire death cases–suspected after initial notification of death. “The Secretary of the Army has
asked me to express his deep regret that information has come to light that indicates your (relationship) may have died
as a result of suspected friendly fire. A formal investigation is being conducted. You will be further advised as
additional information is received. The Secretary extends his sincerest condolences to you and your family in your
d. Casualties not involving death. “The Secretary of the Army has asked me to inform you that your (relationship;
son, John or daughter, Janet; and so forth) has been reported duty status—whereabouts unknown in (country/state)
since (date). (State the circumstances.) When we receive more information, you will be promptly notified. The
Secretary extends his deepest sympathy to you and your family during this trying period.”
e. Death, identification not complete. “The Secretary of the Army has asked me to express his deep regret that your
(relationship of deceased to NOK—son/daughter/husband/wife) is believed to (have died) or (been killed in action) on
(date of death). Preliminary investigations revealed that (state circumstances surrounding the death). (Whenever the
Soldier’s name or relationship is mentioned it must be preceded by “BELIEVED TO BE.”) The investigation
surrounding this incident is ongoing. You will be further advised as additional information is received. The Secretary
extends his deepest sympathy to you and your family during this trying period.”
5–10. Don’ts of personal notification
a. Do not notify PNOK by telephone unless the Director, CMAOC authorizes or unique circumstances dictate
spontaneous telephonic release (for example, a Soldier is VSI, just died, and family calls for status update).
b. Do not call for an appointment prior to making the initial personal notification.
c. Do not hold your notes or a prepared speech in hand when approaching the residence of the PNOK.
d. Do not disclose your message except to the NOK concerned.
e. Do not leave word or notes with neighbors or other persons to have the NOK call you.
f. Do not speak hurriedly, or continuously refer to notes when talking to the NOK.
g. Do not use code words or acronyms that may have been used in the casualty report.
h. Do not touch the NOK in a manner that may be misunderstood. If the NOK faints or has an extreme emotional
response, assist the NOK as required and request appropriate assistance.
i. Do not discuss entitlements for death cases at this time. If asked, advise the NOK that a CAO will be assigned to
discuss such matters.
j. Do not discuss disposition of remains or personal effects at this time.
k. Do not inform the SNOK that they will receive a visit from the CAO. Do tell parents who are SNOK that the
casualty notification team will remain available as needed to render assistance and to keep them updated on the
l. Do not commit your organization or CDR, AHRC (AHRC–PEZ) to a given time to carry out an action or obtain
particular information. Promptly forward all requests for information or other assistance to the proper agency or
through the casualty reporting chain of command.
m. The CNO team members should not have alcohol on their breath or be inebriated.
Actions Required for Notification on Injured or Ill Casualties
5–11. Rules for notification
a. Accomplish casualty notification to the NOK of an individual who has been reported as a casualty in a timely,
professional, dignified and understanding manner.
b. Telephonically notify the Soldier’s NOK in the event of illness or injury.
c. Accomplish notification within 2 hours of receipt of INIT casualty report. When 2 hours has lapsed with no
indication that the PNOK has been notified, the CAC or CDR will explain the reason for the delay and describe those
actions that have been initiated to preclude further delay.
d. Make notification with urgency between 6 a.m. to 10 p.m. local time in the area of the PNOK. No notification is
required if the PNOK is physically present at the time of incident or accompanies the casualty to a medical facility.
The CMAOC must approve exceptions to this time period.
e. Notify CMAOC immediately if—
(1) The PNOK cannot be identified or located.
(2) The DD Form 93 is unavailable or illegible.
f. If notification apparently causes an adverse medical reaction—
(1) Immediately contact the CAC and the CAC will contact the CMAOC.
(2) Provide the physician’s name and contact information and condition of the PNOK.
5–12. Responsibility for notification
(1) Primary responsibility for notification rests with the officials listed below—
(a) In CONUS (includes Alaska and Hawaii), it rests with the CDR of the MTF in which the casualty is located, or
with the MTF CDR having administrative responsibility for the non–military medical facility in which the casualty is
(b) In overseas CMDs, it rests with the CDR of the major overseas CMD within whose area of responsibility the
casualty is located.
(c) In other areas, it rests with the senior Army representative.
(2) When the responsible hospital CDR cannot notify the PNOK, relay the casualty information to the CAC. The
CAC will send a casualty report to Director, CMAOC. The CMAOC will then assume responsibility to notify the
PNOK when the casualty occurs in—
(a) CONUS and the NOK to be notified resides outside CONUS or vice versa.
(b) An overseas CMD and the PNOK to be notified resides in a different overseas CMD.
b. During hostilities.
(1) Primary responsibility rests with CMAOC.
(a) The CMAOC will contact the HSCAC to contact the rear detachment of the casualty.
(b) Rear detachment CMDs will be offered the opportunity to complete notification.
(2) Notification will be completed by CMAOC if—
(a) Rear detachment does not complete in reasonable time, normally 2 hours and unable to explain delay.
(b) Rear detachment elects to have CMAOC make notification.
(3) Responsible CAC will establish communication with the rear detachment to assist with notification and inform
CMAOC immediately of completion or delay.
5–13. Identifying the primary next of kin
a. The HSCAC with access to personnel records will transmit DD Form 93 and SGLV 8286 to CMAOC.
b. Verify persons listed on the DD Form 93, and officially notify them when a person becomes a casualty.
5–14. Notification desires of the casualty victim
a. A Soldier listed as non–hostile, NSI, and returned to duty may elect, at the time of treatment, to have their PNOK
b. A person may list on the DD Form 93 not to notify PNOK in the event of injury or illness, or that the individual
identified as the PNOK not be notified due to ill health. The CMAOC will make the final determination for notification
for casualties in status VSI, SI, or non–responsive Soldiers, regardless of their election stated on the DD Form 93.
c. The attending physician or CMAOC will notify PNOK of Soldiers listed in line 39 as under psychiatric care for
attempted suicide. The unit will not make this notification.
5–15. Casualty status requiring notification
Notify the PNOK of the following categories of wounded, injured, or ill personnel—
a. Very seriously injured.
b. Seriously injured or ill.
c. Not seriously injured or ill as a result of hostile action.
d. Not seriously injured or ill as a result of non–hostile actions and hospitalized or subject to special interest (in
accordance with DODI 1300.18, para 22.214.171.124).
5–16. Notification information
a. Notify PNOK of the information contained in the INIT report, precluding any gory or embarrassing details. Be
careful to fully disclose all facts to lessen the concern and anxiety of the PNOK.
b. Casualty items to disclose—
(1) 31. Vehicle information (if applicable to the incident).
(2) 36. Date and time of incident.
(3) 37. Place of incident.
(4) 39. Circumstances.
(5) 41. Diagnosis.
(6) PROG screen–prognosis and place hospitalized or treated.
c. Provide SUPP and PROG information to the PNOK as soon as it is available.
(1) Seriously wounded, injured, or ill VSI at a minimum of every 24 hours.
(2) Not seriously injured as a minimum of every 5 days or until released from the medical facility.
d. Confirmation of notification.
(1) The CAC will prepare a SUPP using DCIPS–FWD transmitted DCIPS.
(2) Manual entry by CMAOC into NOK screen.
(3) Confirmation will contain—
(a) Date and time of notification.
(b) Who made the notification.
(c) Forty–five days address and phone number for PNOK.
5–17. Methods of notification
a. When a person is in an MTF and classified as VSI, it is always desirable for the attending physician to speak
directly with the PNOK. In CONUS, the MTF CDR is responsible for the notification to the PNOK of an injury or
illness. For an OCONUS MTF, if PNOK is in CONUS, either the attending physician or CMAOC will notify. After
CMAOC notification, CMAOC will facilitate follow–up communication between the PNOK and the attending physician.
It is imperative that notification be made expeditiously to PNOK and contact information be provided in order to
aid connection with attending physician.
b. If a newsworthy person or other special interest case dictates haste in notification, use the quickest means
possible that the PNOK does not learn of the incident through other than official channels.
c. The attending physician or CMAOC will notify PNOK of persons under psychiatric care or attempted suicide.
Notification will not be made at unit level.
Casualty Assistance Program
6–1. Objectives of the program
The objectives of the casualty assistance program are to—
a. Assist the PADD with coordinating funeral honors support, remains information, and filing of interment claims.
b. Assist the PADD and NOK receiving benefits or entitlements during the period immediately following a casualty.
c. Assist in settling claims and payment of survivor benefits to the NOK.
d. Assist the PNOK in other personal affairs.
e. Assist personnel eligible to receive effects (PERE) with shipping status and delivery of the personnel effects (PE).
f. Assist in keeping NOK informed on status of any ongoing investigations and assist with obtaining copies of final
6–2. Persons entitled to a casualty assistance officer
a. The PERE and NOK receiving benefits or entitlements of the persons described below are entitled to a CAO.
(1) All Army members on active duty. The term “active duty” includes Reserve members in an AGR status and
Reserve and ARNG Soldiers mobilized under 10 USC.
(2) The USAR and ARNG Soldiers who die while en route or while participating in any of the following authorized
(a) Annual training.
(b) Active duty for training.
(c) Scheduled inactive duty training.
(d) Full time National Guard duty.
(e) Temporary tour of active duty.
(f) Initial active duty training.
(g) Active duty for special work.
(h) Special active duty for training.
(i) Soldiers who die while en route to or from or at a place for final acceptance for entry on active duty with the
Army; includes personnel in DEP attending Recruiting Command sanctioned activities.
(j) Cadets and students enrolled in ROTC performing authorized training or travel (5 USC 8140 or 36 USC 2110).
(k) USMA cadets.
(3) Soldiers in an AWOL status.
(4) Retired general officers of the Army.
(5) Retired Soldiers who held the office of Sergeant Major of the Army.
(6) Retired Soldiers collecting retired pay as required in paragraph 6–6.
(7) Department of the Army civilian personnel who become a casualty while assigned, deployed, or TDY outside
the 50 states and the District of Columbia. Department of the Army civilian personnel who become a casualty while
TDY inside CONUS.
(8) Anyone as directed by Director, CMAOC
(9) Medal of Honor recipients, if requested.
b. While the Casualty Assistance Program provides assistance to the PNOK, a CAO may also provide advice and
guidance to other NOK, if warranted by the situation. Some of the most common situations where additional assistance
will be furnished are—
(1) The parents or children of a deceased or missing individual, who are not the PNOK.
(2) Separated or discharged persons who die within 120 days of discharge or separation. In this case, provide
assistance to verify the death and to provide the CAC with the information needed to submit a casualty report and to
assist the NOK in applying for any authorized benefits such as SGLV.
c. When 2 or more persons at different addresses should be provided assistance, more than 1 CAO may be necessary
to provide assistance. Careful coordination in these cases is extremely important.
d. When parents die, are incapacitated or unavailable, and the their minor children are being returned to CONUS, a
responsible person will be designated by the Soldier’s CDR to accompany the children to their final destination (see
JFTR, Vol 1).
e. Provide assistance to the NOK of those Soldiers who die while in a suspected of desertion status. However, if the
CDR, U.S. Army Deserter Point (USADIP) determines that the Soldier was indeed a deserter, withdraw casualty
assistance. When the CDR, USADIP makes an AWOL or a desertion determination and submits it to CMAOC
(AHRC–PEZ), relay the determination to the appropriate CAC in the area nearest the NOK. The CAO or CAC will
notify the NOK.
6–3. Selection of casualty assistance officers
a. The CAC having responsibility for the geographical area in which the PNOK or PADD resides will appoint a
CAO from trained and certified active duty personnel. The CAOs will be knowledgeable, competent, dependable,
sympathetic, and, if possible, able to communicate in the same language as the PNOK or PADD. Director, CMAOC
may approve exceptions to qualifications, but CAOs should approximate the following qualifications:
(1) Mature Soldiers with 6 or more years of service.
(2) Officers in the grade of captain or higher, chief warrant officers in the grade of chief warrant officer two or
higher, and NCOs in the grade of sergeant first class or higher.
(3) The grade of the CAO will, whenever possible, be equal to or higher that the grade of the casualty and equal to
or higher than the grade of the PNOK when applicable.
(4) Of similar military or professional background as the deceased, especially when death is mission- or training-related.
(5) Possess a neat, military appearance and bearing.
(6) Commanders will release Soldiers appointed as CAOs from conflicting duties and/or requirements so that they
can give the NOK all possible and meaningful assistance. The CAO duties will take precedence over peacetime
military duties, to include TDY, duty roster and detail assignments, ordinary leaves and passes, and field exercise
b. Do not assign as a CAO—
(1) A relative.
(2) A close personal friend.
(3) Anyone scheduled for deployment, reassignment, retirement, or release from active duty within the next 6
c. Do not use civilian personnel and retirees as CAOS for Army personnel without prior coordination with the
d. The CDR of the installation nearest the residence of the NOK will assign DOD civilian casualty assistance
personnel to provide casualty assistance to the PNOK of DOD civilian casualties. Where possible, they will abide by
the same guidelines as for military casualty assistance.
e. Contracting agencies have the responsibility to provide their own casualty assistance personnel to provide casualty
assistance to the PNOK of their contract employees.
f. The CACs may use Soldiers used in the casualty notification as CAOs, except those specifically listed in
paragraph 5–5d(1) through 5–5d(6). However, do not assign an individual who was the CNO to a family as the CAO to
assist the same family where they made a notification. Exception is use of CNOs for parents who are SNOK. The
CNOs who notify parents who are SNOK, will stay on to provide continued assistance and information updates through
the funeral and any investigation process.
g. Upon death of an active or retired 4–star general officer, appoint an active duty general officer as the CAO.
Director, CMAOC may grant exceptions to this policy only when it is clearly not feasible to appoint an active duty
h. The CAOs will assist NOK as this regulation and the situation requires.
6–4. Continuity of assistance
When a CAO must be replaced because of reassignment, separation, extended absence, or by request of the NOK—
a. Provide explanation for the change of CAO request to CMAOC for decision.
b. Ensure that the NOK is prepared for the change.
c. Ensure that the new officer has time to become thoroughly familiar with the case and is ready to continue
assistance without interruption. A 60–day lead time is desirable, when possible.
d. Ensure the CAO accompanies the new officer on initial contact with the NOK—
(1) Review CAO checklist thoroughly.
(2) Confirm status of benefits requests.
(3) Review contact list.
(4) Address any questions with the family.
6–5. Casualty assistance officer packets
To ensure consistency and appropriate standards within its geographical area of responsibility, each CAC will develop
casualty assistance officer packets, and keep them up to date. These packets will include—
a. The HQDA Casualty Assistance Officer Guide.
b. The location and telephone number of the nearest Department of Veterans’ Affairs CAO and Social Security
Administration (SSA) offices and the centralized expedited claims offices of DVA and SSA.
c. Telephone numbers and addresses (e–mail) of officials who can coordinate and provide information on all aspects
of the Casualty Assistance Program.
d. Appendix A and all forms listed therein, as appropriate, and make readily available to the CAO.
e. A list of organizations that can provide services, and the locations of the nearest Army Emergency Relief (AER)
and American Red Cross.
f. The DFAS CAO Guide.
g. List of all Uniform Resource Locators (URL) relating to Army casualty assistance forms, procedures, guides, and
h. Guide For Surviving Family Members.
6–6. Assignment and transfer of person receiving casualty assistance
When the NOK relocates before casualty assistance actions are completed, reassign assistance as stated below. The
losing CAC responsible for casualty assistance, whether CONUS and overseas, will promptly notify CMAOC concerning
a. Actions to take when the NOK moves from a CAC’s area of responsibility are—
(1) The losing CAC will telephone the CMAOC before the move and follow–up with an e–mail message and copy
the gaining CAC. Provide the specifics of the case and what assistance the losing CAC has already rendered. CAOs
from the losing and gaining CACs will communicate directly with one another to affect a formal handoff. The losing
CAC will send a copy of the complete case to the gaining CAC. It will include the CAO’s AAR, all casualty reports,
and copies of pertinent personnel records to facilitate any pending claims or actions.
(2) E–mail will include whatever information is necessary to provide a smooth transition in continuing casualty
assistance to the NOK. Also, the e–mail will include the NOK’s time of departure, estimated time of arrival, mode of
travel, and address at destination.
(3) When the NOK will need assistance at intermediate points en route to the final destination, the losing CAC will
send an e–mail to all persons concerned, stating the NOK’s itinerary and the assistance needed.
b. Ensure that the NOK is prepared for the change and that the new CAO has time to become thoroughly familiar
with the case and is ready to continue assistance without interruption.
Assistance to the next of kin of deceased individuals
6–7. Role of the casualty assistance officer
a. The CAO will assist and counsel the PNOK on all matters pertaining to the deceased. The CAO as a minimum
(1) Communicate directly with the person making the personal notification to help ensure the first and subsequent
contacts with the NOK are productive.
(2) Call the NOK within 4 hours (but not between 10 p.m. and 6 a.m.) following initial notification to schedule an
appointment to visit the PNOK. The NOK will expect the telephone call, so any delay will cause them needless
anxiety. Timing of the first visit should be based on the desires of the PNOK. Comply with any request to wait to have
the first visit.
(3) Obtain a copy of a divorce decree, if applicable.
(4) Obtain a valid 45–day residence address and mailing address, if different from the residence address. Also,
obtain additional information on dependents (children), not previously reported.
(5) Determine the immediate needs or problems facing the NOK and render prompt, courteous, and sympathetic
(6) Direct all inquiries on non–recovered remains or validity of identification of remains to CMAOC.
(7) When the PNOK is a surviving spouse, or the designated natural parents when there is no spouse or children,
advise the PNOK of the status of the death gratuity payment. Assist in the payment of that gratuity.
(8) Initiate a CAO log.
(9) Arrange for emergency financial assistance with the AER and American Red Cross, if needed.
(10) Assist in arranging for military honors for the funeral, if desired by the PADD.
(11) When the decedent was married, also pass pertinent information regarding the return of the remains, the funeral
arrangements, and similar information to the surviving parents and to the decedent’s children by a former marriage (or
(12) Advise the NOK of monetary benefits and entitlements for which they are eligible. Use local facilities, such as
the Legal Assistance Office and Government copying equipment, in developing or supporting claims for benefits.
When possible, use the DVA and SSA expedited benefits processing call centers or accompany the NOK to the
Veterans Benefits Office and the SSA to discuss survivor benefits and to assist in completing applications for benefits.
(13) Advise the NOK that DFAS will mail claim forms for unpaid pay and allowances, with instructions for
completion, to the designated beneficiaries.
(14) Inform NOK who are family members about the period of entitlement for transporting and shipping household
goods and about procedures for requesting extension of entitlements (AR 55–46).
(15) Immediately notify CMAOC and the CAC of any move the NOK makes or contemplates. Include both the old
and the new addresses and the effective date of the move in the notification, and record this information on the CAO
(16) Immediately inform CMAOC if the NOK requests a letter of sympathy from the deceased Soldier’s unit CDR,
in cases when another official would normally prepare the letter.
(17) When a death occurs in a combat zone make the NOK aware of section 2201of the Internal Revenue Services
(IRS) code. This code grants forgiveness of all income tax for the year of death and any prior taxable year ending on or
after the first day the member served in the combat zone. The CMAOC will certify the DD Form 1300 and forward it
to the IRS.
(18) Coordinate closely with the Army Benefits Center (ABC) for all civilian Government employees’ deaths
(19) Inform family members of, and if they desire, assist them in obtaining a copy of any fatality or investigative
reports pertaining to the death of the Soldier in accordance with appendix D. Consult with CMAOC case manager to
confirm which investigation reports apply to the case at hand prior to advising NOK of the existence of specific kinds
of investigation reports.
(20) When applicable, coordinate with CMAOC for the delivery of findings of the accident investigation of fatal
accident collateral investigation report to the NOK.
b. If needed and available, use Government vehicles to assist the NOK. You may operate beyond the normal
permissible operating distance of the installation, activity or unit providing assistance. Use privately owned vehicles
when that will avoid undue delay and is more advantageous to the Government.
6–8. Assistance to the next of kin of retired Soldiers
a. In honor of their retired service, CACs are encouraged to provide assistance to the NOK of a retiree who dies. In
cases where notification of the death of a retiree is not very timely, it may not be necessary to provide assistance in
person. When contacted concerning a deceased retiree, the CAC will contact the NOK to determine the extent of
assistance needed. Whenever feasible, CACs should assign a CAO to NOK of a requests assistance. However, if a
CAO is not available CACs should develop information packets to mail to the NOK containing the necessary forms
and postage–paid return envelopes, along with instructions and telephone number to contact for further assistance. The
CACs will follow up with the NOK after a mailing to ensure receipt of packet.
b. Retirees may be entitled to certain mortuary benefits as covered in AR 638–2 and table 2–1.
c. When a military retiree dies in a foreign country—
(1) Contact nearest military facility for assistance.
(2) Contact an American Embassy or Consulate responsible for the geographical area for assistance with disposition
of remains, the estate, contact of nearest military facility and mortuary.
(3) The State Department’s consular representative in the country concerned will be the official who assists in the
disposition of the remains. The State Department’s point of contact in Washington, DC on such matters is the Special
d. The CAC should contact Retired Pay Operations, DFAS, to obtain information concerning survivor benefits,
allotments, and so forth.
6–9. Assistance to the next of kin of civilian employees
The Army will provide casualty assistance to the PNOK of all DA civilians who die while assigned, deployed, or TDY
outside the 50 states and the District of Columbia, as well as to the overseas PNOK of all overseas–stationed DA
civilians who die while TDY in CONUS. Commanders will ensure that the Civilian Personnel Advisory Center
(CPAC) responsible for the area, in coordination with the local CAC, identifies a DA civilian to provide casualty
assistance to the NOK. This assistance will be comparable to that prescribed in this regulation for military family
members. The Army Benefits Center, in coordination with the appointed CAO, will provide assistance with the
processing of all benefits and entitlements. After the family members enters CONUS, the gaining CPAC, in coordination
with the local CAC, will normally provide for any remaining assistance that might be necessary. The responsible
CDR will transfer the case to the proper CAC so that he or she may furnish pertinent information to the civilian
personnel officer at the installation nearest the NOK. If a DA civilian is not reasonably available to serve as a CAO,
the responsible CDR can appoint a military CAO to provide assistance and ensure the local CPAC and the ABC assist
the military CAO in processing of all civilian benefits and entitlements.
Performance of Duties as the Casualty Assistance Officer in Deceased Cases
The local Army CDR with overall responsibility for the Casualty Assistance Program appoints the CAO as the SA’s
representative to the NOK. As the SA’s representative, the CAO’s CDR will release the CAO from all conflicting
duties and requirements and will monitor Soldier’s performance as a CAO until the CAC reviews the CAO AAR and
releases the CAO back to his or her unit. The local casualty and mortuary affairs officer supervises the assistance
program for the CAC (see appendix B for a listing of CACs). All of the CAC’s resources, including the resources of its
entire staff, are available to the CAO to carry out his or her duties.
a. The CAC and CMAOC will be the main points of contact and source of information. The CAC will assist in
coordinating mortuary affairs. Other agencies, such as the Staff Judge Advocate, surgeon general, chaplain, provost
marshal, public affairs office, retirement services officer and the finance, housing, and transportation offices may assist
the CAO. The CAO is expected to make such contacts, when necessary, without CAC referral. The American Red
Cross, AER, and regional offices of the Department of Veterans’ Affairs and SSA will also help when needed.
Department of Veterans’ Affairs and SSA, prefer to provide specific information directly to the survivor. The CAO
will make necessary appointments with Department of Veterans’ Affairs and SSA for those NOK who do not opt to
use the centralized expedited call centers, and accompany the NOK when applicable. The CAO should call on these
local service and support activities when necessary.
b. The SA charges the CAO to render all reasonable assistance needed to settle the claims and payment of survivor
benefits. The quality of service must reflect full attention to duty and to the NOK. It will lessen the emotional and
financial strain borne by the NOK during a period of great trauma. The CAO should pursue the assignment with a keen
sense of urgency but conform to the NOK’s time preferences. The CAO should take pride in conduct, military
appearance, and services rendered; and keep the thoughts, feelings, and position of the NOK uppermost in mind.
c. The CAO will read and follow all guidance contained in the CAO Guide the CAC will provide.
6–11. Disposition of casualty assistance officer after action report
Forward the completed AAR through channels to the responsible CAC or major overseas CDR for review and
corrective action. The CACs responsible for providing casualty assistance to the NOK of deceased active duty Soldiers
will contact the NOK after receipt of the AAR to confirm the NOK is satisfied that all needed assistance has been
rendered and to ensure NOK has the CAC’s Toll–Free number if additional assistance is later requested. After
verifying NOK’s satisfaction with casualty assistance, CACs will submit the original CAO AAR to CMAOC. Complete
the AAR on the form from the CAO Guide, and forward the AAR form not later than 120 days after submission of the
INIT casualty report unless assistance is still ongoing. The CACs continue to maintain the form for retirees and
maintain a copy of completed reports.
Obtaining Personal Information from the Next of Kin of a Deceased Individual
6–12. Obtaining information
To settle a deceased individual’s personal affairs and financial accounts, personal information pertaining to the
decedent is normally required from the NOK. In order to protect both the deceased and the NOK, advise the NOK of
the necessity to disclose the information covered by the provisions of the Privacy Act.
6–13. Advising the next of kin
Advise the NOK of a deceased individual of the reasons for disclosure of the requested information. Provide them a
copy of DA Form 4475 (Data Required by the Privacy Act of 1974–Personal Information From the NOK of a
Deceased Service Member). This form is the only manner of advisement required before requesting information from
the NOK. To print DA Form 4475, go to http://www/army/mil/usapa/eforms/da4475
Transportation and Travel Orders for Family Members of Very Seriously Wounded, Injured,
or Ill and Seriously Wounded, Injured, or Ill Soldiers
7–1. Very seriously wounded, injured, or ill, seriously wounded, injured, or ill, not seriously injured
travel and transportation orders (invitational travel orders)
Department of the Army is permitted, within certain parameters of the USC, to extend an invitation for movement to
the bedside of ill or injured Soldiers. Soldiers must be VSI, SI, or NSI (and are hospitalized and are in the United
States) status as determined by a military physician. The USC does not authorize T&TO for the families of Soldiers
who become NSI. Director, CMAOC is the approving authority for this invitation and extends it in the form of a travel
order. The CMAOC will publish all T&TOs that result from war and contingency operations illness and injuries.
Requests from CAC for all other T&TOs will be considered upon receipt of a valid DA Form 2984 (Very Seriously Ill/
Seriously Ill/Special Category Patient Report). One round–trip movement (travel, excluding in and about movement)
for up to 3 family members (PNOK) (as designated by USC), and provides subsistence funds (transportation) as
determined by the DOD Per Diem Committee. Initial orders will not extend beyond 15 days unless approved by
CMAOC. Requests for extension to VSI or SI initial orders may be made to CMAOC through the servicing Patient
Administration Division (PAD) to the CAC to AHRC–PEZ. The NSI (injured or ill) orders will not be extended. All
orders will cease when a Soldier leaves initial inpatient status at the MTF caring for her or him. A DA T&TO does not
follow a Soldier to a veteran’s or specialty care center.
7–2. Outside continental United States travel and transportation orders for family members
Director, CMAOC may issue a T&TO to 3 family members of a Soldier who is hospitalized and classified as VSI, SI,
or is retired for the illness or injury, whether or not electrical brain activity still exists or brain death is declared. The
JFTR, Vol 1, paragraph U5246 governs T&TOs. The definition of a family member as defined in the JFTR, means the
member’s spouse, children (including step, adopted, and illegitimate children), parents of the member and siblings of
the member (includes fathers and mothers through adoption and persons who have stood in loco parentis to the member
for a period of not less than 1 year prior to the member’s entry into the U.S. Army). Only 1 father and 1 mother or
their counterparts may be recognized in any one case. In addition, the following guidelines must be met—
a. The attending physician or surgeon and the CDR or head of the military medical facility exercising control over
the Soldier determines that the presence of the family member may contribute to the Soldier’s health and welfare.
b. The MTF will document this determination on a DA Form 2984. This form requires the signature of the MTF
CDR and the attending physician, PAD or administration officer of the day (AOD).
c. The Soldier is hospitalized in an overseas area and the PNOK are in CONUS, Soldier is hospitalized in CONUS
and the PNOK are OCONUS, or both Soldier and PNOK are OCONUS but in different overseas locations.
d. Restrictions on issuing T&TOs are as follows—
(1) The CMAOC will publish the T&TO for PNOK of injured or ill Soldiers in the combat zone.
(2) Travel to a hostile fire area is not authorized.
(3) The T&TO request made by a PNOK or on behalf of a PNOK that does not comply with the above criteria.
(4) The CMAOC may approve a T&TO for the PNOK of captured, missing, or detained Soldiers.
(5) Movement of the PNOK must be initiated within 24 hours of receipt of a valid DA Form 2984 from the MTF.
(6) The CMAOC will act as the approving authority for all T&TOs issued by it or on its behalf. The issuance of a
DA Form 2984 by an MTF does not constitute approval of a T&TO. Funding for commitments made by other than
CMAOC will not be reimbursed by DA. Only CMAOC will commit said organization to a DA T&TO.
(7) The T&TO will cease at the time a Soldier is discharged, becomes an outpatient, is transferred to a veteran’s or
specialty care medical center or when the PNOK leaves the bedside of the Soldier.
e. The CAC will review the request for a T&TO to ensure it meets the above criteria and verify PNOK information.
The CAC will then send the request immediately by e–mail or fax (confirmed by follow–up telephone call) to
CMAOC. Each request will contain the following information—
(1) The PNOK’s name, address, telephone number, and relationship to the patient.
(2) Statement that the attending physician and the MTF CDR determine the presence of the PNOK is necessary and
will contribute to the recovery of the Soldier.
(3) Passport and visa requirements of the PNOK.
(4) Instructions on what the PNOK is to do upon arrival (such as contact the staff duty officer).
(5) Information concerning the availability of Government quarters and dining facilities.
(6) Estimated cost per day for each PNOK while they are present in the CMD.
(7) Type of weather the PNOK should expect to encounter and suggested type of apparel to bring (for example,
spring apparel or summer apparel). Coordination will be made with the Soldier’s unit.
(8) The CAC or PAD at the MTF must promptly coordinate movement of PNOK to the bedside.
f. When CMAOC approves the T&TO arrangements and confirms the arrangements they will notify the CAC and
provide an itinerary.
g. Once a T&TO is issued, the following restrictions apply—
(1) The Government will provide to the PNOK 1 round–trip transportation from place of residence to the overseas
location of the hospital and return. In and around transportation is not authorized.
(2) The Government may reimburse expenses incurred for expedited passport processing.
h. Information on sending and completing reports on NOK travel is listed below—
(1) The appropriate CAC will fax or e–mail to the CMD that the PNOK will be visiting, and include all appropriate
information, addresses, or the CAC may telephone CMAOC. The message or telephone conversation will announce the
PNOK’s estimated time of arrival (ETA), estimated time of departure (ETD), and all other pertinent travel information.
If the CAC uses a telephone conversation, CMAOC will inform the CMD and other necessary activities that the NOK
(2) Include the date of the PNOK’s arrival in the overseas CMD in the first PROG report following arrival. Include
in subsequent reports that the PNOK remains in the CMD. Report the departure of the PNOK in the next PROG report
following the departure.
i. Initial orders will not exceed 15 days without CMAOC approval.
(1) Requests for extension to VSI/SI initial orders may be made to CMAOC through the servicing PAD to the CAC.
(2) This T&TO will not be extended beyond the Soldiers’ hospitalization.
j. The T&TO will not be issued to a family member once a Soldier recovers from SI status.
k. In extreme time–sensitive instances where CMAOC provides a voice approval, T&TO will be dated to reflect the
date of the voice approval.
l. Primary next of kin (as defined in the Joint Federal Travel Regulation and chapter 6 of this publication) who are
active duty Army personnel may be moved to the bedside of VSI OR SI Soldiers hospitalized OCONUS.
(1) The PNOK must coordinate with his/her unit CDR when requesting T&TO.
(2) Memorandum of approval and/or disapproval from the unit CDR must be forwarded to AHRC–PEZ operations.
The memorandum must state the number of days authorized at the bedside of VSI and SI Soldiers. Active duty Army
personnel will be attached to the Medical Hold Unit (MHU) at the MTF if authorized timed is more than 30 days.
(3) Active duty personnel must bring required issued uniforms, CAC card, ID tags, and physical fitness uniforms.
(4) The PNOK who are active duty personnel from other branches of Service must coordinate with their respective
Service for travel to the bedside of their casualty.
7–3. Continental United States travel and transportation orders for family members
The CONUS CAC identified in appendix B may issue a T&TO to 3 family members of a Soldier who is hospitalized
in CONUS and classified as VSI, SI, NSI (for NSI only, injured in an operation or area designated as a combat
operation or combat zone) hospitalized or retired for the illness or injury, whether or not tests show electrical brain
activity or brain death. The JFTR, Vol 1, paragraph U5246 governs T&TOs. The definition of a family member
(PNOK) as defined in the JFTR is the member’s spouse, children (including step, adopted, and illegitimate children),
parents of the member and siblings of the member (includes fathers and mothers through adoption and persons who
have stood in loco parentis to the member for a period of not less than 1 year immediately prior to the member’s entry
in the U.S. Army). However, only 1 father and 1 mother or their counterparts may be recognized in any 1 case. In
addition, the following guidelines must be met—
a. The attending physician or surgeon and the CDR or head of the military medical facility exercising control over
the Soldier determines that the presence of the family member may contribute to the Soldier’s health and welfare.
b. The MTF will document this determination on a DA Form 2984. The attending physician, PAD or AOD, and
MTF CDR must sign the DA Form 2984.
c. The Soldier is hospitalized in an MTF in the United States.
d. Restrictions for CONUS T&TOs are as follows—
(1) The CMAOC will publish the T&TO for PNOK of hostile injured or ill Soldiers.
(2) The MTF personnel will not commit the Army to issuing a T&TO. Only CMAOC can approve and offer a
(3) One round–trip transportation from place of residence to the MTF and return. In and about transportation is not
(4) A monetary allowance for the official distance between home and the MTF if travel is performed by privately
(5) Movement of PNOK must be initiated within 24 hours of receipt of a valid DA Form 2984 from the MTF.
(6) The T&TO will cease at the time the Soldier is discharged, becomes an outpatient, is transferred to DVA or
specialty care medical center, or when the PNOK leaves the bedside of the Soldier.
e. The JFTR, Vol I, paragraph U5246 identifies the only reimbursable expenses in connection with this travel (such
as taxis to and from airports, baggage handler tips, and so forth).
f. Upon approval from CMAOC, the CAC will provide AHRC–PEZ with the following information—
(1) The CAC responsible for the area in which the Soldier is currently hospitalized must send a facsimile copy of
the completed and signed DA Form 2984 to the CMAOC and the names and relationship of the PNOK to the Soldier
in the request for the T&TO. Also include INIT casualty reports for all SI/VSI Soldiers for which the CAC requests a
(2) A copy of Soldier’s DD Form 93, SGLV 8286, and MOB orders (USAR/ARNG) Soldiers.
(3) Estimated cost of the T&TO, to include air transportation and or mileage.
g. After review, CMAOC will telephonically provide the requesting CAC a control number and fund cite authorization.
h. Send a copy of the T&TO to AHRC–PEZ when issued.
i. The CACs will maintain a T&TO log that includes as a minimum—
(1) Soldier’s name, grade, and SSN.
(2) Control number.
(3) Name of the PNOK to which the T&TO was issued.
(4) Name of CMAOC approving the individual.
(5) Estimated cost of the T&TO.
(6) Date T&TO was issued.
(7) Update DCIPS interested persons and benefits and entitlements.
j. Do not extend initial orders beyond 15 days unless CMAOC (AHRC–PEZ) approves.
(1) Make requests for extension to VSI/SI/NSI (injured or ill) (for NSI only, injured in an operation or area
designated as a combat operation or combat zone) initial orders to AHRC–PEZ through the servicing PAD to the CAC
(2) All requests for extension of NSI (injured or ill) (for NSI only, injured in an operation or area designated as a
combat operation or combat zone) hospitalized in the United States past 30 days requires Secretarial approval and must
be processed 10 days prior to end of T&TO.
(3) The T&TO will not be extended beyond the Soldiers’ hospitalization.
k. In extreme time–sensitive instances where CMAOC provides a voice approval, T&TO will be dated to reflect the
date of the voice approval.